James Shaun Trevor
Openreach Telecoms Engineer
10+ years across BT Openreach copper and fibre networks — from hands-on installation and fault repair through to leading teams of 15+ engineers — and happiest when adopting AI into practical projects or tinkering with small electronics, Raspberry Pis and Linux builds.
10+
Years in telecoms
10,000+
Installs & repairs
20+
Openreach modules
15+
Engineers managed
Profile
Telecommunications engineer with over 10 years of hands-on experience across BT Openreach copper and fibre networks — spanning copper provision, MI/SI installations, MDF operations, overhead and underground cabling, and fault diagnosis. Progressed through supervisory and relief management responsibilities, keeping multi-patch teams running smoothly and holding service quality. What I enjoy most outside the field is adopting AI into practical projects — most notably a job-tracking web application I built with AI-assisted development that is now used daily by the field team. I host and maintain it myself on Oracle Cloud infrastructure, secured with HTTPS, passkey authentication and a WhatsApp integration, and I keep finding new ways to put AI to work on real problems. UTR registered and open to new career opportunities where practical telecoms knowledge and technical versatility are valued.
Key Achievements
- 10,000+ Openreach installations and repairs completed across copper and fibre networks with a consistently high first-time fix rate
- Managed teams of 15+ engineers across multiple area patches, maintaining 100% service continuity during management absences
- Built a job-tracking web app with AI-assisted development, used daily by the field team to track thousands of voice compaction jobs — self-hosted on Oracle Cloud with real-time sync
- Full accreditation in 20+ Openreach modules — among the most comprehensively qualified engineers in the team
- Zero safety incidents across 10+ years of field work; NOPS-accredited with an exemplary health & safety record
- Recovered and compacted thousands of metres of legacy copper cable through structured voice compaction programmes
Professional Experience
Heavy Cable Recovery & Voice Compaction Contractor — Kelly Communications LtdCurrent
Dec 2025 – Present
- Operate in a 2-man team on large-scale heavy cable recovery and voice compaction projects, recovering thousands of metres of legacy copper across Openreach exchanges
- Built and maintained a web application (HCR — Heavy Cable Recovery tracker) on an Oracle Cloud VM using Python, SQLite and a Caddy reverse proxy with HTTPS, enabling real-time job tracking, PDF/XLSX import parsing and multi-device sync over a public domain
- Developed the Voice Compaction (VC) module within HCR to track compaction jobs with automated U-range calculation, LMR configuration, per-exchange earning stats, exchange location lookup with Google/Apple/Waze navigation links, and Google Calendar/WhatsApp integration for daily reporting
- Designed an admin panel with user authentication, session management, activity logging and role-based access control for a multi-user field team environment
- Automated voice compaction data processing with Python pipelines that cut job completion time by 30% while improving data accuracy
Repair Engineer — Kelly Communications Ltd
Sep 2021 – Dec 2025
- Completed over 4,000 copper and FTTC fault repairs, diagnosing and resolving earth, battery, resistance and physical damage faults across the Openreach network with a 95%+ first-time fix rate
- Rebuilt 200+ network joints compromised by water ingress, restoring service integrity and preventing recurring fault conditions
- Conducted systematic fault-finding using Exfomax and JDSU test equipment, consistently meeting or exceeding Openreach pair quality standards
- Installed Openreach services into 500+ residential and business premises, maintaining high standards of workmanship and customer satisfaction
- Consistently adhered to Openreach health and safety requirements; maintained van stock levels and tooling to audit standards
- Collaborated with network planners and field engineers to escalate and resolve complex or recurring fault patterns
Operations Team Manager — Kelly Group
Jan 2021 – Sep 2021
- Led and managed operational teams of 15+ engineers across multiple area patches, ensuring efficient workflow, adequate coverage and achievement of daily service targets
- Provided relief management across 6 area teams, maintaining 100% operational continuity during manager absences with zero service disruption
- Advised and coached team members on correct Openreach procedures, technical best practices and safety compliance standards
- Acted as primary escalation point for customer complaints and complex service issues, consistently achieving resolution within SLAs
- Conducted quality audits of completed work and provided constructive feedback that improved team first-time fix rates by 12%
Relief Manager / Installation Engineer — Kelly Communications Ltd
Feb 2016 – Jan 2021
- Provided relief management across multiple area teams, ensuring seamless workflow, operational continuity and consistent service delivery during manager absences
- Installed Openreach copper and fibre services into residential and business premises, managing end-to-end installation processes
- Conducted in-depth fault analysis on the Openreach network, performing pair-proving through to MDF to isolate and resolve line issues
- Mentored team members on correct Openreach procedures, best practices and health and safety compliance
- Tracked and reported on team performance metrics, identifying areas for improvement and implementing corrective actions
- Built strong customer relationships through consistent delivery of exceptional service, achieving high satisfaction ratings
Openreach Provision Engineer — MJQuinn Integrated Services
Feb 2014 – Feb 2016
- Managed 4–8 provision jobs per day across residential and business premises, completing over 3,000 installations with a 98% on-time delivery rate
- Performed E-side and MDF cross-connection work, D-side cabling, overhead cabling, and working at height on poles and ladders
- Conducted underground D-side pair proving and identification using cable avoidance tools and structured test methods
- Worked both independently and collaboratively within field teams to complete daily work packages on schedule
Picking Operative — Driving Edge (Teesport), Middlesbrough
Jan 2013 – Feb 2014
- Operated in a fast-paced warehouse and logistics environment, consistently meeting daily picking targets and deadlines
- Worked long shifts including anti-social hours; demonstrated strong initiative, reliability and time management under pressure
Electrical Labourer / Cable Technician — Cleveland Cables Company, Middlesbrough
May 2012 – Jan 2013
- Operated heavy machinery for cable processing; cut, stripped and terminated cables and generator plugs to specification
- Applied health and safety best practices in an industrial environment; used PAT testing equipment and core rotator tools
- Collaborated effectively as part of a team to fulfil high-volume contractual requirements for the London 2012 Olympic infrastructure
Additional Experience
- Freelance TV installation and coax commissioning on the Virgin Media network, including signal testing and customer premises equipment setup
- CCTV and alarm system installations for residential properties, encompassing Cat5/6 cabling, coax runs, camera mounting and DVR configuration
- Self-directed learning and practical application of AI-assisted software development, including Python scripting, web application frameworks and automated data processing
Education
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New College Durham2006 – 2008BTEC National Award in Information Technology Practitioners (Level 3) — software applications, networking fundamentals and database systems
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Durham Johnston Comprehensive School2004 – 20068 GCSEs (Grades A–D) including Mathematics (C), English Language (C), English Literature (C), Science (DD) and Information Technology (C)
References available upon request.
James Shaun Trevor · Openreach Telecoms Engineer ·
07553 407201 · james.s.trevor@gmail.com · cv.bmrhcr.ddnsfree.com